Product ordering and shipping
- Q1. Order details
Q1. Order details
- Purchasing and Payment Methods
We accept orders by online shopping, telephone, and by facsimile.
- Ordering By Internet
- Ordering By Telephone
Telephone orders can be made by calling our Toll-Free number, 1-877-PACKSOY (722-5769). If paying by credit card, your receipt will be mailed to you. For payment by cheque or money order an invoice will be mailed to you. Kindly confirm the accuracy of your order, and send payment to us within 30 days of your order completion.
- Ordering By Facsimile
Please send your completed order form to our fax (1-866-725-6256) or send your name, address, telephone number, the product types and quantities you would like to order, and your preferred payment method to email@example.com.
For payment by check or money order an invoice will be mailed to you. Kindly confirm the accuracy of your order, and send payment to us within 30 days of your order completion. If paying by credit card, we will mail your receipt to you.
- About Product Delivery
Please allow one to two business days for your order to be processed. Additionally, FedEx Home Delivery takes 3 to 5 days, and deliveries are made from Tuesday to Saturday. Deliveries to Alaska and Hawaii are shipped every Wednesday, and take 7 to 10 business days to arrive. During the holidays and other busy periods, please expect deliveries to take 2 to 3 days longer than usual. We thank you for your understanding. As soon as possible after the delivery of your products, please check the contents to ensure order accuracy. Should your products arrive damaged, or if you receive an incorrect or incomplete order please return the unwanted products to us using your original shipping label (Please mark RETURN TO SENDER). If you decide to return your order to us for any other reason, the responsibility for return postage/shipping charges will be yours.
- How to Contact Us
About our Products
- Q1. How long can I use my sauces once they have been opened?
- Q2. How should I store them?
- Q3. Can the sauce be used after the marked expiration date?
- Q4. Something like white mold is floating in my sauce-what is this?
- Q5. If sauce is leaking from the spout?
- Q6. What are the small particles in my Salad Soy?
- Q7. Is the taste changed?
Q1. How long can I use my sauces once they have been opened?
It depends on the conditions in which they have been stored, but please consume your sauces soon after opening to enjoy the best flavor.
Q2. How should I store them?
- Before opening
- After opening
Q3. Can the sauce be used after the marked expiration date?
The expiration date on the package is an estimation of the freshness. The flavor might change depending on how it has been stored. We recommend not using the sauce after the expiration date, as we would like you to enjoy the best flavors of our sauces.
Q4. Something like white mold is floating in my sauce-what is this?
This is yeast which can grow even in high sodium solutions. It's not a food poisoning bacterium and is not a health hazard. Please remove the white yeast particles soon so as not to lose taste and flavor of the sauce.
How is yeast growth prevented?
Mold and yeast are microorganisms that have been traditionally used for fermentation of sake, miso, and soy sauce. Our products are heat-sterilized when cartoned to make them shelf stable at room temperatures. However, the sauces are low sodium and have no preservatives, so please store them in a refrigerator after opening, as yeast may develop once air contact is made with the sauce. Also, pouring our sauce into another container which is contaminated might cause yeast to grow. Please avoid storing our sauce in an unsterilized container.
Q5. If the sauce is leaking from the spout?
One of the causes for leaking is that the viscosity of the sauce is lowered when its temperature is raised. It will be improved if used at low temperature or stored in a refrigerator. Leaking also happens when the spout is wet and the sauce doesn`t pour well, or when the dried sauce sticks to the spout. In those cases, please wipe the spout with a clean cloth.
Q6. What are the small particles in my Salad Soy?
This product contains many natural ingredients such as vegetable extracts, pepper, and chili sauce, which may settle in the carton. To prevent these vegetable components from solidifying, please shake Salad Soy with the cap well-closed before using.
Q7. Is the taste changed?
When producing our soy sauce, the same ingredients and measurements are used every day; however, different batches of soy, dried bonito and dried salmon flakes, and kelp may each have subtle differences in quality because they are natural ingredients. These may slightly influence the flavor of the sauce but won`t have any effect on the quality of the products. You might sense some subtle changes in different batches of sauce. Storing conditions will also influence the flavor, so please store in a cool and dark place, and keep the sauce refrigerated after opening.
Frequently asked questions
- Q1. Changing address
- Q2. Purchasing products
Q1. Changing address
- What should I do when I move?
- What should I do when I'd like to delete my registration?
Q2. Purchasing products
- How much is the shipping charge?
- Can I send sauces to someone else as a gift?
- I haven't received a comfirmation Email?
- Can I order individual packages or request a special combination set?
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