Kamada Foods International(America), Ltd.,
Product ordering and shipping
Q1. Order details
- Purchasing and Payment Methods
We accept orders by online shopping, telephone, and by facsimile.
- Ordering By Internet
Once you have confirmed your online order you will automatically enter an online payment interface. This portion of our online site uses SSL Encryption for your security. After completing the payment for your order we will send you a confirmation by email.
- Ordering By Telephone
Telephone orders can be made by calling our Toll-Free number, 1-877-PACKSOY (722-5769). If paying by credit card, your receipt will be mailed to you. For payment by cheque or money order an invoice will be mailed to you. Kindly confirm the accuracy of your order, and send payment to us within 30 days of your order completion.
- Ordering By Facsimile
Please send your completed order form to our fax (1-866-725-6256) or send your name, address, telephone number, the product types and quantities you would like to order, and your preferred payment method to sales@kamadafoods.com.
For payment by check or money order an invoice will be mailed to you. Kindly confirm the accuracy of your order, and send payment to us within 30 days of your order completion. If paying by credit card, we will mail your receipt to you.
- Ordering By Internet
- About Product Delivery
Please allow one to two business days for your order to be processed. Additionally, FedEx Home Delivery takes 3 to 5 days, and deliveries are made from Tuesday to Saturday. Deliveries to Alaska and Hawaii are shipped every Wednesday, and take 7 to 10 business days to arrive. During the holidays and other busy periods, please expect deliveries to take 2 to 3 days longer than usual. We thank you for your understanding. As soon as possible after the delivery of your products, please check the contents to ensure order accuracy. Should your products arrive damaged, or if you receive an incorrect or incomplete order please return the unwanted products to us using your original shipping label (Please mark RETURN TO SENDER). If you decide to return your order to us for any other reason, the responsibility for return postage/shipping charges will be yours.
- How to Contact Us
Phone: Toll Free 1-877-722-5769
FAX: 1-866-725-6256
Email:info@kamadafoods.comAddress:
Kamada America
2018 156th Ave NE #100
Bellevue, WA 98007
About our Products
- Q1. How long can I use my sauces once they have been opened?
- Q2. How should I store them?
- Q3. Can the sauce be used after the marked expiration date?
- Q4. Something like white mold is floating in my sauce-what is this?
- Q5. If sauce is leaking from the spout?
- Q6. What are the small particles in my Salad Soy?
- Q7. Is the taste changed?
Q1. How long can I use my sauces once they have been opened?
It depends on the conditions in which they have been stored, but please consume your sauces soon after opening to enjoy the best flavor.
Q2. How should I store them?
- Before opening
Before opening, you can store our sauces for a long time; however, even when unopened, the sauce will lose its flavor gradually.
Storing unopened packs in a cool and dark place is recommended to preserve the flavor. (The flavor won't change much during refrigeration.)
- After opening
Please store our products in a refrigerator after opening, as they are low sodium and preservative-free. Opened packages will lose their flavor, even when refrigerated for several months, so please check the flavor before use, and use it soon after opening.
Q3. Can the sauce be used after the marked expiration date?
The expiration date on the package is an estimation of the freshness. The flavor might change depending on how it has been stored. We recommend not using the sauce after the expiration date, as we would like you to enjoy the best flavors of our sauces.
Q4. Something like white mold is floating in my sauce-what is this?
This is yeast which can grow even in high sodium solutions. It's not a food poisoning bacterium and is not a health hazard. Please remove the white yeast particles soon so as not to lose taste and flavor of the sauce.
How is yeast growth prevented?
Mold and yeast are microorganisms that have been traditionally used for fermentation of sake, miso, and soy sauce. Our products are heat-sterilized when cartoned to make them shelf stable at room temperatures. However, the sauces are low sodium and have no preservatives, so please store them in a refrigerator after opening, as yeast may develop once air contact is made with the sauce. Also, pouring our sauce into another container which is contaminated might cause yeast to grow. Please avoid storing our sauce in an unsterilized container.
Q5. If the sauce is leaking from the spout?
One of the causes for leaking is that the viscosity of the sauce is lowered when its temperature is raised. It will be improved if used at low temperature or stored in a refrigerator. Leaking also happens when the spout is wet and the sauce doesn`t pour well, or when the dried sauce sticks to the spout. In those cases, please wipe the spout with a clean cloth.
Q6. What are the small particles in my Salad Soy?
This product contains many natural ingredients such as vegetable extracts, pepper, and chili sauce, which may settle in the carton. To prevent these vegetable components from solidifying, please shake Salad Soy with the cap well-closed before using.
Q7. Is the taste changed?
When producing our soy sauce, the same ingredients and measurements are used every day; however, different batches of soy, dried bonito and dried salmon flakes, and kelp may each have subtle differences in quality because they are natural ingredients. These may slightly influence the flavor of the sauce but won`t have any effect on the quality of the products. You might sense some subtle changes in different batches of sauce. Storing conditions will also influence the flavor, so please store in a cool and dark place, and keep the sauce refrigerated after opening.
Frequently asked questions
Q1. Changing address
- What should I do when I move?
You may use the contact form located under "Contact Us" at the bottom of the screen.
- What should I do when I'd like to delete my registration?
Please contact us by e-mail, phone, or the contact form on the web page and state that you wish to be removed from our database. We will immediately remove your registered information from our system.
Q2. Purchasing products
- How much is the shipping charge?
Please refer to the shipping charge chart in the product ordering page.
- Can I send sauces to someone else as a gift?
If you complete the delivery address section with the address you wish the products to be sent to on the ordering page of our shopping site, we will send sauces there. We will confirm your order by e-mail.
- I haven't received a comfirmation e-mail?
Are there any changes or mistakes in the e-mail address you registered with us? If you changed your e-mail address after your last order, please contact us with your new e-mail address.
- Can I order individual packages or request a special combination set?
Single packs or special combinations are not available.
Web page environment
Q1. Your browser
This web page can be accessed using Internet Explorer6.0, Netscape Navigator6.0, Opera7.0, or higher. CSS (Cascading Style Sheet) is used, and the design might appear different according to your browser.
Q2. SSL(Secure Socket Layer)
This web site uses SSL, and please make sure your browser supports SSL. Thank you.
Setting for SSL(Secure Socket Layer)
- For Internet Explorer
Select "Tool" from the menu, and then "Internet Options." Next you choose "Detailed Settings?", check in the box of "Using SSL2.0" and "SSL3.0" sections in "Security." Then press "OK" button. - For Netscape Navigator
"Edit" to "Setting" from the menu, select "SSL" from the category "Privacy and Security." Check at both "On for SSL Version2" and "On for SSL Version3", and then click on "OK". - For Opera
Choose "Tool" - "Setting" from the menu, and select "Security." Press "Security Protocol" button, and check at "SSL2 effective" or/and "SSL3 effrective." Then click on "OK".
Q3. JavaScript
This web site might not display properly if your browser is not configured for (or does not accept) JavaScript1.1 or higher. Please make sure that JavaScript is accepted by your browser.
Setting JavaScript
- For Internet Explorer
Select "Tool" to "Internet Option" from the menu, and choose "Security." Press the button for "Customize Level" in the "Security Level of this Zone." Check "Effective" for "Script" - "JavaAplet Script" - "Active Script," and then "OK". - For Netscape Nacigator
Choose "Edit" - "Setting" from the menu, and select "Script and Plug-in" of category "Details." Check on "Navigator" of "Effective JavaScript," and then press "OK". - For Opera
Please check "Tool" - "Quick Setting" - "Effective JavaScript" from the menu.
Q4. Cookie
This site might not be shown properly, if your browser doesn`t allow or is not set up for Cookies. Please check to see if the use of Cookies is effective with our browser.
Setting Cookie
- For Internet Explorer (5.x)
After selecting "Tool" - "Internet Option" from the menu, choose "Security." Press the button for "Customize Level" in "Security Level of this Zone," and check "Effective" for "Cookie" - "Permission of Use for Cookie Saved on Computer" - "Permission for Using Cookie by Session." Then press "OK". - For Internet Explorer (6.x)
Select "Tool" - "Internet Option" from the menu, choose "Privacy." Press "Detail" button, and check at "Overwrite Auto-Cookie Processing". Also check for "Cookie of the First Party" and "Cookie for the Third Party", and then click "OK". - For Opera
Choose "Tool" - "Setting" from the menu, and select "Privacy." Check at "Effective Cookie," select "All Accepted" for "Regular Cookie" and "Cookie of the Third Party", and then "OK".
Q5. Security software
If you use a security software, the web page might not be shown as it should be because of the software. Please check to see if JavaScript and Cookie settings are effective, and try to view our web page.