Kamada Foods International(America), Ltd.,
Q&A
Product ordering and shipping
Q1. About orderingPlease follow these steps to place an online order.
Q2. About shipping
Q3. Order details
- Shipping Price Chart
Click on the "Order" tab at the top of the screen, or on one of the shopping carts on the "Product" page to go to view our shipping rates. Click on the "Ordering Page" button at the left side menu or at the bottom of the page to proceed to our product list. - Select a product by clicking on the photo or product name and then enter the number of sets you would like and click "Add to cart." You now move to the shopping cart page. Clicking any of the edit buttons allows you to change your order. Select the "Continue Shopping" link to return to the product list, or "Proceed to Checkout" to review your order and enter payment details.
- Please enter the billing address for the credit card you wish to use, and your email address for order confirmation. If the shipping address is the same as your billing address check the box that says "Shipping Info same as Billing." Review your order by clicking on the "Proceed to Next Step" button and then "Proceed to Checkout" to enter the payment window. The payment window is managed by Bank of America, and is security encrypted.
- You may pay by VISA or MasterCard. Please enter your card number and expiration date, and verify your billing address before clicking "Buy."
- You will receive an email confirmation from our server. Please retain this confirmation for your records.
Q2. About shipping
Shipping charges will calculated automatically, and are displayed on your order.
Shipping charges are also available in table form on our homepage.
Shipping charges are also available in table form on our homepage.
Q3. Order details
- Purchasing and Payment Methods
We accept orders by online shopping, telephone, mail, and by facsimile.
- Internet Ordering
Once you have confirmed your online order you will automatically enter an online payment interface. This portion of our online site uses SSL Encryption for your security. After completing the payment for your order we will send you a confirmation by email.
- Mail Ordering
We are happy to accept orders by mail. Payment can be made by credit card (Visa/Mastercard), or by cheque and money order. To ensure order accuracy please print or write your order information clearly.
- Ordering by Email
Please send your name, address, telephone number, the product types and quantities you would like to order, and your preferred payment method to sales@kamadafoods.com.
We will confirm your order by email. Please do not send your credit card details by email due to security risk. For safe and secure ordering by credit card, please shop online at www.kamadafoods.com.
- Ordering by Telephone
Telephone orders can be made by calling our Toll-Free number, 1-877-PACKSOY (722-5769). If paying by credit card, your receipt will be mailed to you. For payment by cheque or money order an invoice will be mailed to you. Kindly confirm the accuracy of your order, and send payment to us within 10 days of your order completion.
- Ordering by Facsimile
Please send your completed order form to our fax (425-454-2241).?@or send your name, address, telephone number, the product types and quantities you would like to order, and your preferred payment method to sales@kamadafoods.com.
To request a fax order form, kindly call our Toll-Free number (1-877-PACKSOY). For payment by cheque or money order an invoice will be mailed to you. Kindly confirm the accuracy of your order, and send payment to us within 10 days of your order completion. If paying by credit card, we will mail your receipt to you.
- Internet Ordering
- Order Delivery
Normal order processing takes one to two business days. Additionally, Fedex Ground delivery takes 5-7 days to the Eastern United States (New York), 3 to 5 days to Central United States (Chicago), and 1 to 3 days for Western United States (Los Angeles). Our Fedex service is for weekday delivery only. Delivery to Alaska and Hawaii takes 7 to 10 business days. During the holiday season shipping delays may occur due to increased volume. We thank you for your understanding. As soon as possible after the delivery of your products, please check the contents to ensure order accuracy. Should your products arrive damaged, or if you receive an incorrect or incomplete order please return the unwanted products to us using your original shipping label (Please mark RETURN TO SENDER). If you decide to return your order to us for any other reason, the responsibility for return postage/shipping charges will be yours.
- How to Contact Us
Phone: Toll Free 1-877-PACKSOY (722-5769)
FAX: 425-454-2241
Email:sales@kamadafoods.com
Address:
Kamada America,Ltd.,
800 118th Ave NE, Suite D
Bellevue, WA. 98005 U.S.A
About our Products
Q1. How long can I use my sauces once they are opened?
Q2. How should it stored? Q3. Should I use the sauce after the marked expiration date?
Q4. If I find white coloured mold in my sauce or on the package?
Q5. If sauce is leaking from the spout?
Q6. Small particles in my Salad Soy.
Q7. Different taste?
Q8. Is MSG harmful to my health?
Q1. How long does it last once it's opened?
Q2. How should it stored? Q3. Should I use the sauce after the marked expiration date?
Q4. If I find white coloured mold in my sauce or on the package?
Q5. If sauce is leaking from the spout?
Q6. Small particles in my Salad Soy.
Q7. Different taste?
Q8. Is MSG harmful to my health?
Because the tasting period will vary on storage conditions, please use it sooner before the flavor changes.
Q2. How should it stored?
- Before opening
Before opening, you can store our sauces for a long time;
however, even when unopened, the sauce will lose its flavor gradually.
Storing unopened packs in a cool and dark place is recommended for the best taste.
(The flavor won't change much when it's refrigerated.) - After opening
Please keep it in a refrigerator after opening, as it's low sodium and preservative-free. Opened packages will lose their flavor, even when refrigerated for several months, so please check the flavor and use it soon after opening.
The expiration date on the package is an estimation of the freshness. The taste might change depending on how it's stored. We recommend not using the sauce after the expiration date since we would like you to enjoy the best flavors of our sauces.
Q4. Something like white colored mold is floating in my sauce - What is this?
This is a yeast which can grow even in high sodium solutions. It's not a food poisoning bacteria and is not a health hazard. Please remove the white yeast particles soon so as not to lose taste and flavor of the sauce.
How is yeast growth prevented?
Mold and yeast are microorganisms that have been traditionally used for fermentation of sake, miso, and soy sauce. Our products are heat-sterilized when cartoned to make them shelf stable at room temperatures. However, the sauces are low sodium and have no preservatives, so please keep it in a refrigerator after opening as yeast may develop once air contact is made with the sauce. Also, pouring our sauce into another container which is contaminated might cause yeast to grow. Please avoid storing our sauce in an unsterilized container.
How is yeast growth prevented?
Mold and yeast are microorganisms that have been traditionally used for fermentation of sake, miso, and soy sauce. Our products are heat-sterilized when cartoned to make them shelf stable at room temperatures. However, the sauces are low sodium and have no preservatives, so please keep it in a refrigerator after opening as yeast may develop once air contact is made with the sauce. Also, pouring our sauce into another container which is contaminated might cause yeast to grow. Please avoid storing our sauce in an unsterilized container.
Q5. If the sauce is leaking from the spout?
One of the causes for leaking is that the viscosity of the sauce is lowered when its temperature is raised. It will be improved if used at low temperature or stored in a refrigerator. Leaking also happens when the spout is wet and the sauce doesn`t pour well, or when the dried sauce sticks to the spout. In those cases, please wipe the spout with a clean cloth.
Q6. Small articles came out from Salad Soy.
This product contains many natural ingredients such as vegetable extracts, pepper, and chili sauce, which may settle in the carton. To prevent these vegetable components from solidifying, please shake Salad Soy with the cap well-closed before using.
Q7. Is the taste changed?
When producing our soy sauce, the same ingredients and measurements are used every day; however, different batches of soy, dried bonito and dried salmon flakes, and kelp may each have subtle differences in quality because they are natural ingredients. These may slightly influence the flavor of the sauce but won`t have any effect on the quality of the products. You might sense some subtle changes in different batches of sauce. Storing conditions will also infoluence the flavor, so please store in a cool and dark place, and keep the sauce refrigerated after opening.
Q8. Are amino acids harmful to my body?
There are about 500 kinds of amino acids found in the natural world, yet many people view amino acids as chemical seasonings which are harmful to our bodies. The amino acid compositions of protein for our body is only 20 kinds. One of them is glutamic acid, which is naturally present wheat and soybeans and is a ccmmon element of Japanese flavorings. Amino acids are naturally formed in the fermentation process of foods such as miso and soy sauce, as proteins in the soybeans and wheat are converted by the fermenting action of the mold. This glutamic acid improves the recovery from fatigue when your body has exercise, and it`s known as the most useful amino acid energy source. Some foods containing glutamic acid are soybeans, kelp, tomatoes, and wheat flour.
Frequently asked questions
Q1. Changing address
Q2. Purchasing products
Q1. Changing address
- How much is the shipping charge?
- Can I send sauces to someone else as a gift?
- I haven't received a comfirmation e-mail?
- Can I order individual packages or request a special combination set?
- What should I do when I move?
You may tell us your new address information by filling the form from address section at "Contct Us" at the bottom of the screen.
- What should I do when I'd like to delete my registration information?
Please contact us by e-amil, phone, or the inquiry form on the web page and state that you wish to be removed from our database. We will immediately remove your registered information from our system.
- How much is the shipping charge?
Please refer to the shipping charge chart in the product ordering page.
- Can I send sauces to someone else as a gift?
If you complete the delivery address section with the address you wish the products to be sent to on the ordering page of our shopping site, we will send sauces there. We will comfirm your order by e-mail. We appreciate your understanding that due to our new shipping system gift wrapping is unavailable.
- I haven't received a comfirmation e-mail?
Are there any changes or mistakes in the e-mail address you registered with us? If you changed your e-mail address after your last order, please contact us with your new e-mail address from the inquiry form.
- Can I order individual packages or request a special combination set?
Because of our new shipping system, single-pack or special combinations are only available at our retail store.
- I was not able to complete my online order.
We have received reports from customers using both Windows and MacIntosh operating systems who have had troubles completing orders online. We have asked our web developer to review the ordering system, and hope to make corrections as soon as possible.
Web page environment
Q1. Your browserThis web page can be accessed using Internet Explorer6.0, Netscape Navigator6.0, Opera7.0, or higher. CSS (Cascading Style Sheet) is used, and the design might appear different according to your browser.
Q2. SSL(Secure Socket Layer)
This web site uses SSL, and please make sure your browser supports SSL. Thank you.
Q3. JavaScript
- Setting for SSL(Secure Socket Layer)
- For Internet Explorer
Select "Tool" from the menu, and then "Internet Options." Next you choose "Detailed Settings?", check in the box of "Using SSL2.0" and "SSL3.0" sections in "Security." Then press "OK" button.
- For Netscape Navigator
"Edit" to "Setting" from the menu, select "SSL" from the category "Privacy and Security." Check at both "On for SSL Version2" and "On for SSL Version3", and then click on "OK".
- For Opera
Choose "Tool" - "Setting" from the menu, and select "Security." Press "Security Protocol" button, and check at "SSL2 effective" or/and "SSL3 effrective." Then click on "OK".
This web site might not display properly if your browser is not configured for (or does not accept) JavaScript1.1 or higher. Please make sure that JavaScript is accepted by your browser.
Q4. Cookie
- Setting JavaScript
- For Internet Explorer
Select "Tool" to "Internet Option" from the menu, and choose "Security." Press the button for "Customize Level" in the "Security Level of this Zone." Check "Effective" for "Script" - "JavaAplet Script" - "Active Script," and then "OK".
- For Netscape Nacigator
Choose "Edit" - "Setting" from the menu, and select "Script and Plug-in" of category "Details." Check on "Navigator" of "Effective JavaScript," and then press "OK". - For Opera
Please check "Tool" - "Quick Setting" - "Effective JavaScript" from the menu.
This site might not be shown properly, if your browser doesn`t allow or is not set up for Cookies. Please check to see if the use of Cookies is effective with our browser.
Q5. Security software
- Setting Cookie
- For Internet Explorer (5.x)
After selecting "Tool" - "Internet Option" from the menu, choose "Security." Press the button for "Customize Level" in "Security Level of this Zone," and check "Effective" for "Cookie" - "Permission of Use for Cookie Saved on Computer" - "Permission for Using Cookie by Session." Then press "OK" .
- For Internet Explorer (6.x)
Select "Tool" - "Internet Option" from the menu, choose "Privacy." Press "Detail" button, and check at "Overwrite Auto-Cookie Processing". Also check for "Cookie of the First Party" and "Cookie for the Third Party", and then click "OK".
- For Opera
Choose "Tool" - "Setting" from the menu, and select "Privacy." Check at "Effective Cookie," select "All Accepted" for "Regular Cookie" and "Cookie of the Third Party", and then "OK".
If you use a security software, the web page might not be shown as it should be because of the software. Please check to see if JavaScript and Cookie settings are effective, and try to view our web page.
