Shopping Guide
- Returning, Exchanging and Forwarding
Please examine your products upon receipt. If there is an error with your order, or damage to any products, please contact us immediately. We will exchange or replace any damaged products, and also pay for the return shipping costs. Please note when returning products due to customer error the customer will be responsible for all return postage.
- Payment
We can only accept credit card payment for homepage ordering (VISA, MasterCard). Check payment is available for orders placed by telephone (Toll-Free: 1-877-PACKSOY), mail, or by fax (425-454-2241). A copy of our order form is available for downloading from our homepage.
The online shopping portion of our website is controlled by the Bank of America. They utilize advanced SSL technology and encryption to keep your personal information confidential. Phone ordering is also available (toll-free: 1-877-PACKSOY) during regular business hours.